FAQ

Resident Onboarding & Policy Guide

SNSHN

Property Management

2004 N Doctor MLK Jr Dr.
Milwaukee, WI 53212

General Inquiries: (262) 735-5989 ext. 2

Voicemail automatically creates a support queue ticket.

Office Hours: Mon – Fri 9:00 AM – 4:30 PM

Resident Onboarding & Policy Guide

Please Retain for Your Records

Move-In Checklist

Action Required

Security DepositPay in full within 48 hours of lease signing via Resident Portal or Office Appointment.
Prorated RentPay in full prior to occupancy. No exceptions.
UtilitiesSwitch Gas & Electric to your name via WE Energies before move-in.
Renter's InsuranceProvide proof of coverage or be auto-enrolled in LLIP at $15/mo.
Move-In InspectionSubmit your Move-In Inspection Checklist via the portal within 7 days.
LogisticsSubmit USPS Change of Address and schedule internet. No drilling allowed.
Keys / Access CodeContactless pickup on lease start date. Code sent via email at 8:00 AM.

Financial Policies — Rent & Payments

Payment Methods	Primary: Online Resident Portal. ★ SNSHN Suggestion: Set up autopay through the portal to ensure your rent is always paid on time and avoid late fees. Secondary: Contactless rent drop slot- Located on the front of our office door Mail — PO Box 1136, Milwaukee 53201, or Office Appointment (Money Order / Cashier's Check only). PaySlip: A barcode payment slip emailed upon request. Present the barcode at any participating retailer (e.g., CVS, Walmart, 7-Eleven) to pay rent in cash at the register. Contact our office to request a PaySlip be sent to your email on file.
Late Fees	Rent is due on the 1st. A $50 Late Fee applies to all payments received after the 5th.
Promise to Pay	Available up to 2 consecutive months for unexpected hardships. Requests must be submitted by the 5th and cannot extend into the following month.
Advance Payments	Tenants are welcome to pay rent early or submit multiple months in advance at any time. Payments will be applied to the appropriate billing period automatically.
Flex Pay	An optional portal tool to split rent into installments. SNSHN has no administrative authority over Flex accounts. For Flex support, visit help.getflex.com directly.

Maintenance & Property Standards

Work Orders	All tenant requests — including emergencies and routine maintenance — must be submitted through the Resident Portal or by calling the Maintenance Line at (262) 735-5989 ext. 1. Requests submitted via text or email will not be accepted.
Utility Billing	SNSHN uses a Ratio Utility Billing System (RUBS). Master utility bills are paid by management and posted to your portal. Charges are split proportionally by bedroom count. Example: In a 5-bedroom property, a 2-bedroom unit pays 2/5 of the master bill.
Grounds Care	Single-family and duplex tenants are responsible for lawn and snow removal. Failure to maintain results in a $50 fee + actual costs. Equipment: SNSHN can provide a non-gas push reel mower upon request. Tenants are responsible for purchasing their own snow shovel.
Trash & Damage	Unauthorized trash disposal incurs a $50 fee + costs. Tenants are billed for all non-wear-and-tear damage (e.g., busted windows, foreign objects in drains).
Locks	Do not change or add locks. Management requires emergency access at all times. Unauthorized changes incur a $100 fee + costs.

Garbage Pickup Schedule

Scan to view your property's trash and recycling pickup calendar, including holiday schedule changes and special collection notices.

city.milwaukee.gov/sanitation/GarbageRecyclingSchedules

Community Policies

Pets	Pets are permitted up to the limit allowed per city ordinance for the dwelling. All pets must be disclosed on the lease. A non-refundable pet deposit of $250 is required, plus monthly pet rent of $50 for dogs and $25 for cats. Unauthorized pets may result in lease violation notices and associated fees. Tenants are fully responsible for any damage, noise, or liability caused by their pet. Emotional Support Animals (ESA): Valid ESA documentation must be presented and approved prior to the lease being sent. ESA paperwork submitted after the lease is issued will be processed for future lease terms.
Smoking	Smoking of any kind is strictly prohibited inside all units, common areas, and within the immediate building premises. This includes cigarettes, cigars, e-cigarettes, and any other smoking devices. Violations may result in fees and lease action.
Quiet Hours	Quiet hours are observed daily from 9:00 PM – 7:00 AM. Residents are expected to keep noise at a level that does not disturb neighbors during these hours. Repeated violations may result in lease action.
Parking	Parking arrangements vary by property. Specific parking assignments, rules, and availability will be reviewed and outlined at the time your lease is created.

Move-Out & Transfers

Notice Required	60-day written notice is required prior to vacating. Notice must be submitted through the Resident Portal.
Winter Clause	Leases cannot terminate between November 1st and February 28th.
Lease Break Fee	A $500 reletting fee applies. Tenant remains financially responsible for rent until a qualified replacement resident is secured. Transfers: A new security deposit is required when transferring to a different unit.

Notice: Early termination does not relieve the tenant of financial obligations under the lease. All move-out conditions must be satisfied in writing.

FAQ

Resident Onboarding & Policy Guide

SNSHN

Property Management

2004 N Doctor MLK Jr Dr.
Milwaukee, WI 53212

General Inquiries: (262) 735-5989 ext. 2

Voicemail automatically creates a support queue ticket.

Office Hours: Mon – Fri 9:00 AM – 4:30 PM

Resident Onboarding & Policy Guide

Please Retain for Your Records

Move-In Checklist

Action Required

Security DepositPay in full within 48 hours of lease signing via Resident Portal or Office Appointment.
Prorated RentPay in full prior to occupancy. No exceptions.
UtilitiesSwitch Gas & Electric to your name via WE Energies before move-in.
Renter's InsuranceProvide proof of coverage or be auto-enrolled in LLIP at $15/mo.
Move-In InspectionSubmit your Move-In Inspection Checklist via the portal within 7 days.
LogisticsSubmit USPS Change of Address and schedule internet. No drilling allowed.
Keys / Access CodeContactless pickup on lease start date. Code sent via email at 8:00 AM.

Financial Policies — Rent & Payments

Payment Methods	Primary: Online Resident Portal. ★ SNSHN Suggestion: Set up autopay through the portal to ensure your rent is always paid on time and avoid late fees. Secondary: Contactless rent drop slot- Located on the front of our office door Mail — PO Box 1136, Milwaukee 53201, or Office Appointment (Money Order / Cashier's Check only). PaySlip: A barcode payment slip emailed upon request. Present the barcode at any participating retailer (e.g., CVS, Walmart, 7-Eleven) to pay rent in cash at the register. Contact our office to request a PaySlip be sent to your email on file.
Late Fees	Rent is due on the 1st. A $50 Late Fee applies to all payments received after the 5th.
Promise to Pay	Available up to 2 consecutive months for unexpected hardships. Requests must be submitted by the 5th and cannot extend into the following month.
Advance Payments	Tenants are welcome to pay rent early or submit multiple months in advance at any time. Payments will be applied to the appropriate billing period automatically.
Flex Pay	An optional portal tool to split rent into installments. SNSHN has no administrative authority over Flex accounts. For Flex support, visit help.getflex.com directly.

Maintenance & Property Standards

Work Orders	All tenant requests — including emergencies and routine maintenance — must be submitted through the Resident Portal or by calling the Maintenance Line at (262) 735-5989 ext. 1. Requests submitted via text or email will not be accepted.
Utility Billing	SNSHN uses a Ratio Utility Billing System (RUBS). Master utility bills are paid by management and posted to your portal. Charges are split proportionally by bedroom count. Example: In a 5-bedroom property, a 2-bedroom unit pays 2/5 of the master bill.
Grounds Care	Single-family and duplex tenants are responsible for lawn and snow removal. Failure to maintain results in a $50 fee + actual costs. Equipment: SNSHN can provide a non-gas push reel mower upon request. Tenants are responsible for purchasing their own snow shovel.
Trash & Damage	Unauthorized trash disposal incurs a $50 fee + costs. Tenants are billed for all non-wear-and-tear damage (e.g., busted windows, foreign objects in drains).
Locks	Do not change or add locks. Management requires emergency access at all times. Unauthorized changes incur a $100 fee + costs.

Garbage Pickup Schedule

Scan to view your property's trash and recycling pickup calendar, including holiday schedule changes and special collection notices.

city.milwaukee.gov/sanitation/GarbageRecyclingSchedules

Community Policies

Pets	Pets are permitted up to the limit allowed per city ordinance for the dwelling. All pets must be disclosed on the lease. A non-refundable pet deposit of $250 is required, plus monthly pet rent of $50 for dogs and $25 for cats. Unauthorized pets may result in lease violation notices and associated fees. Tenants are fully responsible for any damage, noise, or liability caused by their pet. Emotional Support Animals (ESA): Valid ESA documentation must be presented and approved prior to the lease being sent. ESA paperwork submitted after the lease is issued will be processed for future lease terms.
Smoking	Smoking of any kind is strictly prohibited inside all units, common areas, and within the immediate building premises. This includes cigarettes, cigars, e-cigarettes, and any other smoking devices. Violations may result in fees and lease action.
Quiet Hours	Quiet hours are observed daily from 9:00 PM – 7:00 AM. Residents are expected to keep noise at a level that does not disturb neighbors during these hours. Repeated violations may result in lease action.
Parking	Parking arrangements vary by property. Specific parking assignments, rules, and availability will be reviewed and outlined at the time your lease is created.

Move-Out & Transfers

Notice Required	60-day written notice is required prior to vacating. Notice must be submitted through the Resident Portal.
Winter Clause	Leases cannot terminate between November 1st and February 28th.
Lease Break Fee	A $500 reletting fee applies. Tenant remains financially responsible for rent until a qualified replacement resident is secured. Transfers: A new security deposit is required when transferring to a different unit.

Notice: Early termination does not relieve the tenant of financial obligations under the lease. All move-out conditions must be satisfied in writing.